Collection Information Updated 8th April 2021
We're offering collections from our store, things are still a little different but we're able to allow people back in store.
Telephone Ordering
| 1 | Call us on 01548 856655 (press option 1 to order) |
| 2 | Place your order with one of our team |
| 3 | Pay for your order by card whilst on the phone |
| 4 | Provide us with a mobile number you'd like to receive order updates on |
Online Ordering
By ordering you must select a time for your collection. We cannot guarantee that your collection will be ready at the exact time, but we will keep you updated through our SMS Notification system.
We cannot issue collections without being able to see the text we send informing you that your order is ready to collect. Please ensure you have provided an accurate mobile telephone number when ordering online.
ONE'S ENOUGH
Our store front is little. We can only allow 1 person in store at any one time.
(A family group is allowed, but the fewer people in the small space the better)
HANDS
Sanitise your hands before entering the store using the pump provided outside.
FACE
Make sure you are wearing a face covering before entering our store.
SPACE
Keep your distance from other customers whilst outside the store.
Now to wait...
We'll give you an estimated wait time, but if you can get to us within 10 minutes please don't make your way to our store.
Large order? We recommend bringing someone from your household to help you carry everything. We cannot provide any assistance.
"Your order is being cooked"
We'll send a text to let you know we've finished making your order and everything is heading through the ovens.
This gives you...
10 Minutes
to safely make your way to us.
Don't worry if you're a little delayed. We'll keep your order in a heated bag and wait for you to arrive.
When you arrive...
Do not approach our building until...
"Your order is ready to collect"
We'll send another text to let you know your order is ready to collect.
Make your way to our front door.
If there is someone else in store please form or join a queue to the left of our building & follow the signage.
Head on in store when it's your turn.
Sanitise your hands before you enter the store using the pump next to our door.
Show a member of staff the second text we sent you.
We'll get your order together for you. You may have to grab your drinks from the fridge.
Don't worry if you've not arrived by the time we've sent you the second text.
Just head to our door as soon as you can.
We'll keep your order in a heated bag until you arrive.
There's some important notes to read below here
No really…
Give them a read whilst you wait!
Additional Notes
Theres a few other things to tell you…
- You will only be able to add cold products, such as drinks or ice creams, to your order when you arrive to collect your order. If you've forgotten to order something and we haven't told you that we've finished making your order you can give us a call and we should be able to add items.
- We can only keep your order in one of our heated bags for 30 minutes before it starts to lose temperature.
- Timed collection orders are welcome, but may not be ready at the exact time so please make sure you wait for our texts.
Keeping it clean…
We clean down contact points in our store as frequently as possible
We want you to feel totally safe when collecting orders from us so we make sure we clean door handles & contact points at least once every 20 minutes.
Signal is important…
We cannot be held responsible if you are unable to receive SMS text messages where you are. We'll give you your estimated wait time, so if you can't get a decent signal on your mobile where you are please aim to get to our store around the time we said your order should be ready by.
Show me the… … … text…
Because orders are paid for at the time of placing them we cannot release an order without seeing the second text we send you. Our team can change the number we send messages to before we send the first text. No offence, but… we may not know who you are!
We intend to break up with you…
As soon as we send you the final text message your mobile number is removed from our database. It's a one order stand, just want to be clear - no long term relationship here.
This doesn't effect other places we may store your mobile number, such as on our till or NHS discount system. We keep the last 4 digits of your number in our database so we can make sure messages were sent, but we can't do anything with that information beyond basic analytics.