Collection Information
We're back offering collections from our store, but things are a little different.
Ordering Process
| 1 | Call us on 01548 856655 (press option 1 for collections) |
| 2 | Place your order with one of our team |
| 3 | Pay for your order by card whilst on the phone |
| 4 | Provide us with a mobile number you'd like to receive order updates on |
| Don't forget to give us your Loyalty Reward Card number so you can collect points! | |
Now to wait...
We'll give you an estimated wait time, but if you can get to us within 10 minutes please don't make your way to our store.
If your order has more than 5 pizzas or has lots of sides we recommend bringing someone from your household to help you carry everything. We cannot provide any assistance.
Sliding into your DMs
We'll send a text to the mobile number you provide us when you placed your order to let you know we've just finished making up your order and everything is being cooked.
This gives you...
10 Minutes
to safely make your way to us.
Don't worry if you're a little delayed. We'll keep your order in a heated bag and wait for you to arrive.
When you arrive...
Do not approach our building until...
Not another one...
We'll send another text to let you know your order is ready to collect.
Make your way to our front door.
If there is someone else at the door please form a queue to the left of our building & follow the signage.
Ring our (door) bell!
When a member of the team arrives at the door show us the last message we sent you.
We'll get your order together for you to collect off our trolley.
There's hand sanitiser on the trolley if you want to use it after touching our doorbell.
Don't worry if you've not arrived by the time we've sent you the second text.
Just head to our door as soon as you can.
We'll keep your order in a heated bag until you arrive.
There's some important notes to read below here
No really…
Give them a read whilst you wait!
Additional Notes
Theres a few other things to tell you…
- You will not be able to add anything to your order when you arrive to collect your order. If you've forgotten to order something and we haven't told you that we've finished making your order you can give us a call and we should be able to add items.
- We can only keep your order in one of our heated bags for 30 minutes before it starts to lose temperature.
- Timed collection orders are welcome, but may not be ready at the exact time so please make sure you wait for our texts.
Keeping it clean…
Between customers we give our doorbell, trolley & hand sanitiser pump a wipe.
We want you to feel totally safe when collecting orders from us so we sanitise surfaces you come in to contact with after every customer.
Signal is important…
We cannot be held responsible if you are unable to receive SMS text messages where you are. We'll give you your estimated wait time, so if you can't get a decent signal on your mobile where you are please aim to get to our store around the time we said your order should be ready by.
Show me the… … … text…
Because orders are paid for at the time of placing them we cannot release an order without seeing the second text we send you. Our team change the number we send messages to before we send the first text. No offence, but… we may not know who you are!
We intend to break up with you…
As soon as we send you the final text message your mobile number is removed from our database. It's a one order stand, just want to be clear - no long term relationship here.
This doesn't effect other places we may store your mobile number, such as on our till, loyalty scheme or NHS discount system.
We wan't to learn!
This may not be perfect to start with. So feedback is key.
You may be asked to provide feedback on your collection experience, don't worry - we'll simply give you a card with instructions on how to complete our survey. We're wanting to collect feedback in a way that we can easily see how people feel the experience went so you'll be scoring us from 1 to 10 on a few things. And we will of course be asking for any additional comments.