Collection Information - TL;DR Version Updated 10th February 2021

This is a summary version of our collection process, if you need to see the full details please visit our Collection Information page.

Important note: We rely on SMS text messaging for notifying customers on the status of their order, we cannot be held responsible for messages not received due to poor network coverage.

Place your order over the phone or pre-order online

We'll give you an estimated wait time for your order

We'll send you a text when your food is being cooked

Make your way to our store, but don't approach the building yet


We'll send you another text when your food is ready to collect

Make your way to our front door, ring the bell

A member of our team will get to the door as soon as possible

Show our team member the second text message

Step back to the Green sign to the left of our door


We'll get your order, place it on a trolley and bring it to the front door

Once the trolley is in place, make your way to the front door and collect your order

For full detailed please visit the Collection Information page.

You will also find some additional information which may be useful.