This is a summary version of our collection process, if you need to see the full details please visit our Collection Information page.
Important note: We rely on SMS text messaging for notifying customers on the status of their order, we cannot be held responsible for messages not received due to poor network coverage.
Place your order over the phone or pre-order online
We'll give you an estimated wait time for your order
We'll send you a text when your food is being cooked
Make your way to our store, but don't approach the building yet
COVER YOUR FACE
We'll send you another text when your food is ready to collect
Make your way to our front door, ring the bell
A member of our team will get to the door as soon as possible
Show our team member the second text message
Step back to the Green sign to the left of our door
KEEP A SAFE DISTANCE
We'll get your order, place it on a trolley and bring it to the front door
Once the trolley is in place, make your way to the front door and collect your order